Warranty & Returns
Learn about our warranty coverage, return policy, and after-sales service procedures for Cockpit Simulator products.
Last updated: November 13, 2025
1. Warranty Period
This product is covered by a two-year warranty starting from the actual date of purchase by the customer.
The warranty period shall be determined based on a valid proof of purchase provided by the customer (such as an invoice, order record), using the purchase date shown on the document.
2. Warranty Coverage
During the warranty period, after-sales service will be provided if the product experiences any of the following issues under normal use:
- Performance failure or quality issues caused by non-human factors;
- Issues that are confirmed by our after-sales inspection to be inherent product quality defects.
The following situations are not covered by the warranty:
- Damage caused by human factors, including but not limited to dropping, water damage, unauthorized disassembly, modification, or alteration;
- Malfunctions caused by improper use or failure to follow the product user manual;
- Damage caused by force majeure events, such as fire, lightning, floods, or other natural disasters;
- Products that have exceeded the warranty period;
- Cases where valid proof of purchase cannot be provided or the purchase information cannot be verified.
3. After-Sales Service Method
- For products that meet the warranty conditions within the warranty period, replacement service will be provided in principle;
- The replacement product will be of the same model. If the original model is discontinued or out of stock, a replacement with equal or higher performance will be provided.
4. After-Sales Service Procedure (Important)
To ensure fairness and standardization of after-sales service, the replacement process is as follows and is effective immediately:
4.1 After-Sales Request
Customers must contact our official after-sales email and provide the following information:
- Description of the product issue;
- Valid proof of purchase (invoice, order record, etc.);
- Contact information and delivery address (including full name, phone number, and email address).
4.2 Return of the Defective Product
Customers must return the defective product to the address designated by our company according to the after-sales instructions;
If the defective product is not returned, the company will no longer provide advance replacement service.
4.3 Product Inspection
Upon receipt of the returned product, our company will conduct inspection and verification.
4.4 Replacement Shipment
- If the inspection confirms that the issue falls within the warranty coverage, a new replacement product will be shipped after the inspection is completed;
- If the product does not meet the warranty conditions, the customer will be contacted to discuss further solutions, such as paid repair or replacement.
5. Shipping Cost Policy
- Return shipping of the defective product: In principle, the cost shall be borne by the customer;
- Shipping of the replacement product: The cost shall be borne by our company.
6. Customs Duties and Taxes Policy
- Customs duties and taxes for returning the defective product: Any customs duties, import taxes, or related charges incurred when returning the defective product shall be borne by our company.
- Customs duties and taxes for shipping the replacement product: Any customs duties, import taxes, or related charges incurred when shipping the replacement product shall be borne by the customer.
7. Contact
To submit a Warranty claim, contact CS Technical Support ("CS Support") via email at info@cockpit-simulator.com.